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Platform
Lifecycle
Workspace
Pricing
Voices
Contact

Contact

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Subscription-based software for organizing client requests and routine business workflows.

Platform

Modules
Lifecycle
Pricing

Legal

Contact

+1 830 200 7153
support@gray-alder.com
8 Winchester Plz, Winchester, KY 40391

© 2026 Gray Alder. All rights reserved. General business productivity software · United States

Privacy Policy

Gray Alder — subscription-based software for organizing client requests and routine business workflows. We respect your privacy and are committed to protecting the personal data you share with us.

1. Information We Collect

We collect information you provide when registering or using the platform: name, email address, company name, and usage data generated while interacting with Gray Alder features (requests, tasks, workspace records).

2. How We Use Your Information

Your data is used solely to provide and improve the Gray Alder service — including Client Request Management, Task & Follow-Up Tracking, Workspace Record Organization, and Activity Summary Tools. We do not sell or share your data with third parties for marketing purposes.

3. Data Storage & Security

All data is stored on secure servers with industry-standard encryption. We retain your data for the duration of your subscription and for up to 60 days after account termination, unless deletion is requested earlier.

4. Cookies

We use essential cookies to maintain your session and preferences. No third-party advertising cookies are used.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

6. Scope of Services

Gray Alder provides general business productivity software only. We do not provide payment processing, banking or financial services, lending, investment services, telecommunications, cybersecurity monitoring, or management of client funds.

Privacy inquiries: support@gray-alder.com
Phone: +1 830 200 7153
Address: 8 Winchester Plz, Winchester, KY 40391

Terms of Service

These Terms of Service govern your use of the Gray Alder platform. By subscribing, you agree to these terms.

1. Service Description

Gray Alder provides subscription-based software for organizing client requests and routine business workflows, including: Client Request Management, Task & Follow-Up Tracking, Workspace Record Organization, and Activity Summary Tools.

2. Subscription & Payment

Access to Gray Alder is provided on a subscription basis. Fees are charged in advance for the selected billing period. Subscriptions renew automatically unless cancelled before the renewal date.

3. Acceptable Use

You agree to use Gray Alder solely for lawful business productivity purposes. You may not use the platform to store or process unlawful content, circumvent security features, or attempt to reverse-engineer the software.

4. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. Limitation of Liability

Gray Alder is provided "as is." We are not liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability shall not exceed the fees paid in the three months preceding any claim.

6. Scope Disclaimer

Gray Alder does not provide payment processing, banking, financial services, lending, investment services, telecommunications, cybersecurity monitoring, or management of client funds.

7. Termination

Either party may terminate the subscription at any time. Upon termination, access to the platform will cease at the end of the paid billing period.

Legal inquiries: support@gray-alder.com
Phone: +1 830 200 7153
Address: 8 Winchester Plz, Winchester, KY 40391

Refund Policy

Gray Alder is committed to customer satisfaction. This policy outlines the conditions under which refunds are granted for subscriptions to our business productivity software.

1. Subscription Refunds

If you are not satisfied with Gray Alder within the first 7 days of your initial subscription, you may request a full refund. Refund requests submitted after 7 days are reviewed on a case-by-case basis.

2. Renewal Refunds

If your subscription renews automatically and you did not intend to continue, contact us within 48 hours of the renewal charge to request a refund. Refunds for renewals are granted at our discretion.

3. Non-Refundable Items

Partial months of service, one-time setup fees (if applicable), and any usage beyond the first 7 days of a billing cycle are generally non-refundable.

4. How to Request a Refund

To initiate a refund, contact our support team with your account email and the reason for your request. We will process eligible refunds within 5–10 business days.

5. Scope

This policy applies exclusively to Gray Alder software subscriptions. Gray Alder does not process payments on behalf of clients and does not manage client funds.

Refund requests: support@gray-alder.com
Phone: +1 830 200 7153
Address: 8 Winchester Plz, Winchester, KY 40391

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